PRIVACY POLICY

Last modified on September 17, 2025.

First and foremost, we are pleased that you are interested in the products/services of WÜRTH BELUX.

In this privacy statement, we inform you about how Personal Data you provide to us through various channels, including our Website, and third-party social media channels, is processed by us.

It is possible that we may ask you to share certain Personal Data with us, including but not limited to your first name, last name, and email address (identification data). For certain specific obligations, you may need to provide us with additional information, such as payment and billing details.

We only collect the Personal Data necessary to inform you about our products/services, to communicate with you, to execute an agreement with you, to pursue our legitimate interest, and to comply with a legal obligation to which we are subject.

We base this on the legal grounds of contract performance, legal obligation, our legitimate interest, and, in some cases, your consent (see also Article 3).

The processing of your Personal Data is subject to this privacy statement. For questions and/or comments, please contact privacy@wurth.be.

By providing Personal Data, you are deemed to have acknowledged the use of your Personal Data in accordance with this privacy statement.

Article 1 – Definitions

“Controller” has the meaning as defined in the General Data Protection Regulation 2016/679. Adolf Würth GmbH & Co. KG will be qualified as the Controller determining the purposes and means of the processing of Personal Data.

“Personal Data” has the meaning as defined in the General Data Protection Regulation 2016/679, which is any information relating to an identified or identifiable natural person (also referred to as “data subject”).

“Processor” has the meaning as defined in the General Data Protection Regulation 2016/679, which processes Personal Data on behalf of the Controller.

“Website” means the website of WÜRTH BELUX: www.wurth.be, which is technically managed by Adolf Würth GmbH & Co. KG, 74653 Künzelsau-Gaisbach, Reinhold-Würth-Straße 12–17 (Germany), with company number DE 146 280 061.

“WÜRTH BELUX” means WURTH BELUX NV, a company organized and existing under Belgian law, with registered office at 2300 Turnhout (Belgium), Everdongenlaan 29 and registered with the Crossroads Bank of Enterprises under number 0435.180.897.

Article 2 – Types of Personal Data

As part of our services, we collect and process various categories of Personal Data, including identity, contact, and financial information. These data may relate to you in your capacity as a customer, supplier, or client, as well as their personnel and employees. While it is not possible to provide a complete list of all the Personal Data we process, the following overview serves as an illustrative and non-exhaustive list:

General Personal Data:

  • First and last name
  • Address details
  • Crossroads Bank of Enterprises or VAT identification number
  • Phone number
  • Email address
  • Interaction data
  • IP address (to the extent that we can identify you)
  • Purchase history (to the extent that we can identify you)
  • Other Personal Data that you provide to us or that we receive from third parties in the context of our services

Sensitive Personal Data:

  • Financial data, such as your bank account number, if necessary

Article 3 – Processing purposes and legal bases

Legal and regulatory obligations

Customers

To comply with the obligations imposed on the Controller under legal and administrative requirements, as well as the provisions of the Civil Code and accounting legislation, we process certain data as part of our services. This includes identity and contact details, as well as financial data of our customers, clients, their personnel, and employees.

Suppliers and Subcontractors

To comply with legal and administrative obligations imposed on the Controller, as well as the provisions of the Civil Code and accounting legislation, we process identity and contact details and financial data of our suppliers and subcontractors. This also applies to their potential (sub)contractors, personnel, and employees.

Personnel

To fulfill the legal and administrative obligations imposed on the Controller and comply with applicable accounting legislation, we process identity and contact details and financial data of our personnel as part of personnel management and payroll administration.

Necessary for the performance of the contract

Customers

As part of our services, we collect and process the identity and contact details of our customers and clients, as well as their personnel and employees, as necessary for the performance of the contract. This includes executing our services, managing customer assignments, customer administration, and accounting. Additionally, in the pre-contractual phase, we process these data for contacting, negotiating, and providing/requesting information in relation to drafting and concluding a contract.

Suppliers and Subcontractors

We collect and process the identity and contact details of our suppliers and subcontractors, as well as their potential (sub)contractors, personnel, and employees, for purposes such as contract execution, supplier/subcontractor management, and accounting. This also applies in the pre-contractual phase for contacting, negotiating, and providing/requesting information in relation to drafting and concluding a contract.

Personnel

We process Personal Data of our employees necessary for the execution of their employment contract in the context of personnel management and payroll administration, such as identity and contact details and financial information.

Applicants

We process the identity and contact details, as well as work history and other information commonly found on a CV (such as a photo), of job applicants when they provide this information to us. The Personal Data is processed to assess whether they qualify for a job with us. The processing of these data is necessary for the performance of a contract.

Legitimate interest

Customers

As part of our services, we collect and process the identity and contact details of our customers and clients, as well as their personnel and employees, based on our legitimate interest for direct marketing activities, such as sending promotional or commercial information.

Suppliers and Subcontractors

We collect and process the identity and contact details of our suppliers and subcontractors, as well as their potential (sub)contractors, personnel, and employees, based on our legitimate interest to ensure the proper functioning of our activities.

Personnel

We process the Personal Data of our employees in the context of personnel management and payroll administration based on our legitimate interest.

Consent

Customers

As part of our services, we collect and process the identity and contact details of our customers and clients, their personnel and employees, based on your consent for the use of cookies, the use of photos on our Website and social media pages and direct marketing activities such as sending promotional or commercial information.

Personnel

We process the Personal Data of our personnel, such as photos used for commercial purposes or posted on our Website, based on their consent.

Applicants

When we wish to retain the Personal Data related to a job application for longer than one month after the end of the application process, we will ask for your consent. From that moment on, we will process this Personal Data based on your consent.

Other Data

In addition to the data of customers, suppliers/subcontractors, personnel, and applicants, we also process Personal Data of others, such as potential new customers/prospects, useful contacts within our industry, network contacts, etc. This occurs through our Website, third-party social networks, or other channels. The purposes of these processing activities are in the interest of our business activities, direct marketing, promotional games, contests, and other promotions, and public relations. The legal basis is our legitimate interest, the performance of a contract, and, in some cases, your consent.

Specifically, we may use the Personal Data we collect for the following purposes:

  • to provide you with our products/services and to execute any agreements;
  • to process and handle potential complaints or requests;
  • to process your job application;
  • to help us evaluate, correct, or improve the Website, and all related services of WÜRTH BELUX;
  • for direct marketing purposes;
  • for internal purposes, including business administration and archiving purposes.

Article 4 – Confidentiality of Personal Data

Whenever you provide Personal Data to us, we will handle this information in accordance with the provisions of this privacy statement and the legal obligations related to the processing of Personal Data, including the General Data Protection Regulation (GDPR) 2016/679.

We implement appropriate measures and procedures to secure and protect the Personal Data we collect via the Website, or electronic correspondence. In this way, we commit ourselves, to the extent reasonably expected, to prevent unlawful processing of Personal Data and inadvertent loss or destruction of your Personal Data. However, despite these precautions, we cannot guarantee that your Personal Data will be protected if this data is transmitted or communicated outside the contact form on the Website through insecure channels or in another manner.

We aim to optimize the security of your Personal Data by limiting access to your Personal Data to persons with a "need-to-know" basis (for example: only WÜRTH BELUX and its employees, personnel, or subcontractors who need your Personal Data for the purposes described in Article 3 will have access to the data).

Article 5 – How do we collect your Personal Data and how long are they retained?

Collection of Your Personal Data

We collect your Personal Data – without being exhaustive – in the following cases:

  • when you enter into an (employment) agreement with us;
  • when you complete the forms provided on the Website;
  • when you register via the Website;
  • when you call, email, or correspond with us in any way other than through the Website;
  • when you make use of the programs and search tools provided on the Website;
  • when you apply for a position at WÜRTH BELUX.

We avoid collecting Personal Data that is not relevant to the purposes outlined in Article 3.

Retention of Your Data

Personal Data will be retained and processed by us for a period necessary to fulfill the purposes of the processing.

Customer data and supplier or subcontractor data will, in any case, be deleted from our systems after a period of 7 (seven) years following the termination of the agreement, unless there is an ongoing dispute in which the Personal Data is still required.

Personal Data of employees will be deleted immediately and no later than five years after the termination of the employment relationship, except for Personal Data that we are required to retain based on specific legislation or in the event of an ongoing dispute where the Personal Data is still necessary.

Personal Data of applicants will be deleted after the relevant position has been filled, no later than 1 (one) month after the end of the application process, or after a period of 1 (one) year after consent was obtained to contact applicants about future job opportunities.

Other data will not be retained for more than 2 (two) years after the last meaningful contact with you, unless explicit consent has been obtained to retain this data for a longer period.

Article 6 – Transfer of Personal Data

We will not transfer any Personal Data to third parties located outside the European Economic Area. Exceptions may include subcontractors or employees who (i) are located in a country that the European Commission or the Minister of Justice recognizes as having an adequate level of protection for the processing of Personal Data, or (ii) store the Personal Data in accordance with the Standard Contractual Clauses of the European Commission, thus ensuring an adequate level of security for the processing of Personal Data.

Furthermore, we will not transfer Personal Data to other parties within the European Economic Area without your consent, unless:

  • the transfer is necessary to allow affiliated companies, employees, agents, or subcontractors to provide a service or perform a task on our behalf, which is necessary for the execution of the contract we have with you or within the scope of our legitimate interest (including, but not limited to, providing marketing support, conducting market research, or providing customer service);
  • it is required by law.

Any transfer of Personal Data to a recipient as outlined above will be in compliance with the provisions of the General Data Protection Regulation 2016/679.

We ensure that measures are in place so that recipients do not use the Personal Data for purposes other than those explicitly listed in Article 3, and that recipients have implemented adequate technical and organizational measures to protect the data.

To ensure the security of Personal Data, we will always enter into a data processing agreement with the aforementioned recipients of the Personal Data.

We will take all necessary precautions to ensure that employees and personnel who have access to the Personal Data process it exclusively in accordance with this privacy statement and the legal obligations under the General Data Protection Regulation 2016/679.

Article 7 – Rights of the Data Subject

Under both Belgian and European data protection legislation, you have the rights described below. If you wish to exercise any of these rights, you must send us a written request at privacy@wurth.be.

We will inform you of the action to be taken within 1 (one) month of receiving your request. This period may be extended by 2 (two) months if the request is complex, in which case we will inform you within 1 (one) month of the original request about the reasons for the delay. If we decide not to comply with your request, we will notify you within 1 (one) month of receiving the request about why it remains unfulfilled.

The Right of Access to Personal Data

You have the right to request that we provide all the Personal Data we hold about you and to request a free copy of this data, provided that the rights of other data subjects are not affected. If you request additional copies, we may charge you a reasonable fee equal to the administrative cost of making these copies.

The Right to Rectify Personal Data

We kindly ask you to ensure that the Personal Data in our database is as accurate and complete as possible. If you believe that the data we have is incorrect or incomplete, you are asked to notify us as described above. We will then correct or supplement your Personal Data as soon as possible.

The Right to Erase Personal Data

You have the right to request the erasure of your Personal Data without undue delay in the following cases:

  • If it is no longer necessary to retain the Personal Data for the purposes for which it was collected or otherwise processed;
  • If it is legally required;
  • If the Personal Data was obtained when you were a minor;
  • If the Personal Data was obtained without your explicit consent;
  • If you withdraw your consent for processing based on consent.

However, there are certain general exclusions to the right to erasure.

These exclusions include situations where processing is necessary for:

  • Compliance with a legal obligation; or
  • The establishment, exercise, or defense of legal claims.

The Right to Restrict the Processing of Personal Data

In the following cases, you have the right to restrict the processing of your Personal Data:

  • If you contest the accuracy of your Personal Data;
  • When the processing is unlawful, but you do not want the Personal Data to be erased; or
  • If you object to the processing of your Personal Data, pending the verification of that objection.

If the processing is restricted on this basis, we may continue to store your Personal Data. However, we will only process the data with your explicit consent for the establishment, exercise, or defense of legal claims, to protect the rights of another natural or legal person, or for reasons of substantial public interest.

The Right to Object

You have the right to object to our processing of your Personal Data in the following cases:

  • If we process your Personal Data for direct marketing purposes (including profiling for such purposes) based on our legitimate interest;
  • Due to your specific situation (your particular personal circumstances).

The Right to Data Portability

If you wish to exercise your right to data portability, we will transfer your Personal Data to a data controller of your choice in a structured, commonly used, and machine-readable format.

The Right to Withdraw Consent

To the extent that the legal basis for our processing of your Personal Data is your consent, you have the right to withdraw your consent at any time. However, this withdrawal will not affect the lawfulness of the processing carried out prior to the withdrawal.

The Right to Lodge a Complaint with a Supervisory Authority

You may contact the Data Protection Authority at any time by sending an email to contact@apd-gba.be or by mailing a written request to the Data Protection Authority, located at 1000 Brussels (Belgium), Drukpersstraat 35. You have the right to lodge a complaint with the competent court.

Article 8 – Third Party links

It is possible that the Website contain links to other websites that are not managed by us. While we make every effort to ensure that these links lead only to websites with corresponding security and confidentiality standards, we are in no way responsible for the protection and confidentiality of Personal Data, including the data you provide on other websites once you leave the Website.

We emphasize the importance of proceeding carefully and always consulting the privacy statement applicable to the relevant website before providing Personal Data on other websites.

Article 9 – Modifications

We reserve the right to amend this privacy statement at any time by publishing a new version on our Website.

We recommend that you regularly check the Website to verify whether you agree with any changes to this privacy statement.

In any case, you will be informed of any changes to this privacy statement by email, provided we have your email address.

Article 10 – Cookies

WÜRTH BELUX uses "cookies" whenever you use the Website. A "cookie" is information sent from the server to your device and stored on the device's hard drive. Cookies help WÜRTH BELUX recognize your device when you use the Website. This allows WÜRTH BELUX to make the experience more user-friendly and provide you with personalized service.

For more information, please refer to our cookie statement, which you can find on our website.